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Refund policy 1) For physical products purchased on the market G2A they are possible in the following cases: The product received does not match its description in the G2A.COM. It is damaged or defective. Delivering a fully functional product is considerably delayed. You decided to return the product within 14 days of delivery. In this case it is not necessary to provide a reason. The seller is obliged to reimburse the costs of return only in the first two cases. In the other, they are not required to do so. 2) Sellers can offer shipping terms and policies of complaints that can be even more beneficial for you as a buyer. This is not required of them, however, as they are only required to provide standard conditions, and defined by this policy. Remember to resolve any problems with your order by contacting the seller through talks module. 3) If you are experiencing any of the problems described above, contact the seller through the Conversations module. . 4) Correspondence with the seller can solve some of the minor problems you may have with the product .. 5) refunds may only be requested within 14 days of receiving the product. Sellers are aware of this and are obliged to help solve any problems. For redemption requests made after 14 days from delivery, sellers are no longer required to offer a refund. 6) The delivery of your product sometimes be delayed through no fault of the seller or part of the courier. If this occurs, contact the seller through conversations module for updates and possible solutions. If delivery of a fully functional product is delayed significantly, it is also eligible for a refund.